100% SATISFACTION GURANTEE
We stand behind everything we sell. If for whatever reason you are not satisfied with your purchase, you can return it for a replacement or refund - with some exceptions - within 30 days from the date you received your order.
Most warranty claims are handled by the manufacturer. If you have a question about a warranty, please send us an email at email@example.com.
To start your return, please send an email to firstname.lastname@example.org. Once your return is approved, we will provide you with a prepaid shipping label and schedule a pickup from the carrier to make the process as hassle free for you as possible. We charge a small fee of $5.99 for domestic returns of standard size/weight packages. This amount will be deducted from your refund.
Some oversize items can be returned for an oversize shipping return fee of $35.00. In addition, any return package weighing over 25 lbs. is subject to shipping charges based on weight, which will be deducted from your refund in addition to any standard or oversize return shipping costs. Same as standard items, we will provide you with a prepaid shipping label and schedule a pickup from the carrier.
We do not provide prepaid labels for the following categories of oversized items:
- Kayaks & canoes
- Paddle boards
If you are looking to return any of the items above, you are welcome to work with a carrier on your own and have the items returned to us. However, this does not guarantee that your return will be accepted - our standard return inspection process will still apply. Prior to working with a carrier to return an oversized item, please reach out to us so that we may provide you with the proper return shipping address.
ALASKA, HAWAII, AND INTERNATIONAL ORDERS
International customers as well as customers in Hawaii and Alaska will be responsible for all applicable costs (shipping, tariffs, fees, etc.) associated with returning their purchase. You will need to work with a carrier to have your order returned. Please reach out to us so that we may provide you with the proper return shipping address.
If returned merchandise does not meet the conditions of the 100% Satisfaction Guarantee, including the following return exceptions, it will be declined. If returned by mail without prior approval, your package will be mailed back to you.
- Food items
- Personalized products/items
- Special orders
FINAL SALE ITEMS
- Memberships/rewards redemptions
- Gift cards
EXCESSIVELY USED OR DIRTY GEAR
Items that have been used since purchase must be cleaned prior to returning. Merchandise that is not cleaned or laundered may be declined and sent back.
OTHER NON-RETURNABLE ITEMS
- Hazardous materials, flammable liquids, or gases
PRODUCT DEFECTS & DAMAGES
If your item has a manufacturing defect in materials or workmanship, it will most likely be handled through a warranty claim. Please send an email to email@example.com to start that process.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If it is determined that the item's damage is the fault of the customer, the return may be declined and sent back.
The fastest way to ensure you get what you want is to return the item you have following our return process outlined above. Once the return is accepted and you are refunded, you can make a separate purchase for the new item.
If you are exchanging for the exact same item (or different size/color of the same item), and that item is no longer the same cost as when you purchased it - please contact us prior to starting your return/exchange. We will walk you a special exchange process so that we can honor the original price you paid.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund after we have completed the return on our end.
Purchase made via reward points will be refunded back to your reward point balance.
Cycling, running, hiking and climbing are all sports requiring different training, disciplines and equipment, but no matter your passion, there is one thing every athlete must have—quick and easy access to adequate amounts of water. Being without water can quickly become dangerous, and a well-designed hydration pack is the perfect solution. The array of hydration packs designs from ALPS Mountaineering makes carrying water easy and convenient! The Hydro Trail 17 comes equipped with a 3L ALPS hydration reservoir, but is so much more than just a hydration pack. The pack features a large main storage compartment, a front organizer pocket, stretch side pockets, trekking pole loops and side compression. A suspended mesh back panel allows for enhanced breathability and airflow without compromising fit. Complete with reflective details and built-in rain cover the Hydro Trail 17 is an all-in-one pack perfect for hauling your most essential gear.
WAIST BELT SIZE
COMPARE TO SIMILIAR PRODUCTS
Hydro Trail 15L Hydration PackView details
HydroBak Light w/ Mil Spec CruxView details
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Don’t even question yourself, just buy this pack, you won’t be disappointed. I’ve have about 65 miles on this pack so far, switched out my Osprey Daylite Plus for this pack. First feature I love the most is the mesh framed backing, which keeps the pack off your back, the amount of sweat on my back has been cut by at-least 50%. What does that mean? Staying properly hydrated longer, easier, with less water consumption. Next once you snug up the pack it doesn’t move, just as any pack does it needs adjustment here or there as you tack on the miles, but it is definitely minimal compared to other packs I’ve used. The chest compressions strap has lots of room to move up and down to fit your comfortable level or body, great feature. Come standard with a hip belt as well, though I haven’t had to use it yet. This pack fits and sits so great. I love how comfortable it is. No need for a hydration bladder because this comes with a 3 liter bladder AND…. Comes equipped with not 1 but 2 hose clips. The hose is insulated as well a feature you can’t find standard anywhere else, you would have to spend extra money for the insulated hose. What a bonus all that is. The bladder has two different size fill ports in one, making it easy to fill, and easy to pour out some of you water to boil for your lunch. At 17L you have plenty of room for you day hikes. The main body compartment is roomy for your essentials. The front compartment is lined with pockets and organizers. There’s a key clip, organizer pockets, and two small zippered pockets in side this compartment. Keep your wallet, money, Satellite communicator or what ever in the pockets. But hey this isn’t it for pockets either, there are two pockets designed for water bottles on the side, you can store extra water, or just water if you don’t want to use the hydration system. I choose to use the hydration system so I store snacks in them. Them are like a stretchy material so it keeps everything snug I stuff in there and don’t have to worry about it bouncing out. It has gear attachment loops for attaching gear, trekking pole loops to carry your poles when not in use. The side compression straps are amazing, they zig or zag (what ever you want to call it) on the side of the pack to give excellent retention. I use it as double duty and attach my knife here, loop it through the belt strap of the sheath, then cross it over the bottom when I buckle the compression strap. My knife is handy, and it doesn’t flop around at all. The top carrying handle is the best I’ve seen yet, you will never feel like it’s going to rip, give out or what ever. I’ve packed 19.2 lbs of gear, water (I only filled 2 liters), and food. I packed it to the almost it’s limit to test it out. It did not disappoint. And for even more bang for your buck, it comes equipped with a rain cover. It’s in a zippered pocket at the bottom of the pack, makes it incredibly easy to quickly pull it out and cover the pack. Even with the gear attached to the outside. There were no short cuts taken when ALPS Mountaineering designed this pack. They thought of everything in their design. So don’t question your self, second guess yourself just buy all this bang for you buck. At $150 it’s a steal for all the features you would have to spend $195 for to try and build a similar pack with other brands, that still wouldn’t have as many features at the Hydra Trail 17 does.
[This review was originally posted on alpsmountaineering.com]